Lotions & Lace - "One Stop Love Shop"

Contacts

Address:
796 Inland Center Drive, San Bernardino, CA 92408
Get directions

Website:
lotionsnlace.com

Phone number:
+1 909-889-3114

Categories:
Establishment   Clothing store  

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Reviews about Lotions & Lace - "One Stop Love Shop"

• Bri L

  Dec, 27 2017
  ★ ☆ ☆ ☆ ☆
  When my husband and I first came in, the staff were super nice and offering to help. I had picked up an item to show my husband, but when he decided he didn't want it, I walked back to where I got the package and put it back. There is a small chance I put it in a different location, as I wasn't really paying attention to the exact location i put it back, but I am very very sure I put it back where it's original area was, since I was looking at and going to buy another item on a shelf near it. When it was time for us to go, I asked one of the staff to clarify if the outfit I was going to buy was plus sized. She gave me a weird look and a pause, then said "yes it's plus size. Where did you put the item you were going to get?" I told her I thought I put it back in the original location, but she said in a accusatory tone "there is a missing spot there, so it's not there." I didn't really know what to say so I said "well we were also on a different location in the store, so we can look around there" and she said "no that's okay, I'll just go check the cameras." I'm not really sure what her motive was, but it sounded like she thought I stole the item and was being untruthful. My husband and I felt uncomfortable and no longer wanted to buy anything, so we put back what we were going to get and left.
  I would recommend that the staff watches how they say things to people, especially going to a store where it might already be kind of awkward asking questions in the first place. If she had a reason to believe I stole something, or was being dishonest with her, tell me to my face instead of being passive aggressively accusatory. Customer service doesn't usually happen that way at stores of somethings is misplaced.
  

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